Summary: These Terms outline our commitment to your wellness, payment policies, and mutual responsibilities. Key points: Services are non-refundable, cancellations within 12 hours incur a 50% fee, and your health disclosures ensure safe, personalized care. At Emily Schwarze’s holistic practice, we blend therapeutic massage and naturopathic coaching to support your journey to vibrant health in Playa del Carmen.

By booking any services offered at emschwarze.com or provided by Emily Schwarze (referred to as “Emily,” “The Therapist,” or “us”), you (“Client,” “you”) agree to the following Terms and Conditions of Service (“these Terms”). These Terms form a legally binding agreement between you and Emily Schwarze, a sole practitioner operating as Emily Schwarze and at emschwarze.com

Please read these Terms carefully. Booking or participating in any service constitutes your full and unconditional acceptance of these Terms. If you do not agree, please refrain from booking or using our services.

1. General Agreement 

1.1 Effective Date: These Terms take effect immediately upon booking, discussing payment for, or receiving any service provided by Emily.

1.2 Client Responsibility: You confirm that you are of legal age (or have parental consent if under 18) and have the legal capacity to enter this agreement. You are responsible for providing accurate health and personal information to ensure safe treatment.

1.3 Scope of Services: These Terms apply to all services listed on emschwarze.com , including massage therapy, naturopathic coaching, therapeutic trips, group sessions, and remote (virtual) services.

1.4 Holistic Philosophy: Our services are rooted in a holistic approach, addressing physical, emotional, and lifestyle factors to promote lasting wellness, tailored to your unique needs in the heart of Playa del Carmen.

2. Client Participation

2.1 Commitment to Results: To maximize benefits, you agree to:
– Follow Emily’s guidance precisely, including wellness strategies or plans.
– Promptly inform Emily of any changes in your health (e.g., new medical conditions, medications, dietary changes, concurrent therapies, exercise programs) that may impact treatment.
– Understand that results require patience and persistence, as services are not an instant solution.

2.2 Health Disclosures: You must disclose any health conditions or changes that may affect treatment safety or efficacy. Failure to disclose may limit Emily’s ability to provide safe care, and Emily is not liable for outcomes resulting from undisclosed conditions. Refer to the FAQ section on contraindications for conditions that may prevent treatment.

2.3 Not a Substitute for Medical Care: Services are not a substitute for professional medical advice, diagnosis, or treatment. Emily may recommend seeking medical advice; you are responsible for following such recommendations. Emily is not liable if you ignore these recommendations.

2.4 Program Duration: Services begin upon receipt of payment and conclude at the end of the agreed timeframe, without exception.

3. Emily’s Commitments

Emily is committed to:
– Providing exceptional customer care, treating you with dignity and respect.
– Offering a safe, clean, private, and confidential environment for your sessions.
– Delivering high-quality, effective, and tailored services to meet your individual needs.
– Adhering to the principle of “First, do no harm,” guided by holistic and ethical standards.

4. Session Policies

4.1 Appointments:
– All services are by appointment only; walk-ins are not permitted to respect scheduled clients.
– Arrive a few minutes early to ensure a full session. Silence mobile devices to avoid disruptions.
– If Emily experiences an interruption, she will extend your session or compensate with additional time in future sessions, at her discretion.

4.2 Client Conduct:
– Maintain appropriate behavior during sessions. Inappropriate conduct (e.g., harassment, disrespect) will result in immediate session termination without refund, and Emily may refuse future services.
– Disclose if you are under the influence of drugs or alcohol, as treatments may be contraindicated. Emily will not treat clients under such influence to ensure safety.
– For massage sessions, wear clean underwear and maintain personal hygiene unless otherwise instructed. Towels cover untreated body parts for dignity, comfort, and hygiene.
– If you feel uncomfortable or wish to stop a session, communicate this clearly to Emily, and she will respect your request.

4.3 Home Visits:
– Emily is not liable for loss or damage to your property during home visits.
– Sessions start at the agreed time. Client-caused delays reduce session duration, with no extensions.
– Ensure a distraction-free environment with silenced devices.

4.4 Remote (Virtual) Sessions:
– Arrive on time for virtual sessions via secure video calls.
– Ensure a quiet, private space and silence mobile devices.
– Sessions last the duration agreed upon at booking.

4.5 Minors: Clients under 18 require a signed Parental Consent Form from a parent or legal guardian, submitted before the session. Emily’s approach for minors is gentle and tailored for safety and comfort.

5. Payment Terms

5.1 Payment Timing:
– Single sessions: Payment is due in full at the end of each session.
– Group sessions: 50% deposit required in advance to confirm booking, with the balance due at the session.
– Packages: Payment is due in full at the end of the first session.
– Online/virtual services: Full payment is required upfront to reserve your appointment.

5.2 Payment Methods:
– Preferred methods: Cash (USD or MXN equivalent), Zelle (emilyearthangel@gmail.com), PayPal (emilyearthangel@gmail.com), Wise (@emilys1210).
– PayPal payments incur a 5% processing fee.
– Credit cards are not accepted.

5.3 International Clients: All fees are in USD. You are responsible for any currency conversion costs or international payment fees incurred during transactions.

5.4 Packages and Gift Certificates:
– Packages (5 sessions: 15% off; 10 sessions: 20% off) are valid for massage, naturopathic coaching, or a combination, subject to conditions provided at purchase.
– Gift certificates are available in paper or digital form for same-day pickup.

5.5 Referral Program: Clients referring new clients may receive a 10% discount on their next session, subject to the referred client completing and paying for a session. Contact Emily for details.

6. Cancellation and Lateness Policies

6.1 Cancellation Policy:
– Cancellations within 12 hours of your appointment or no-shows incur a 50% session fee, charged in USD via PayPal https://www.paypal.me/emschwarze.
– No refunds are provided for cancellations or modifications.
– For no-shows or appointments requested less than 12 hours in advance, a new appointment must be scheduled with full payment.
– To cancel or reschedule, text Emily via WhatsApp at +52 984 1767 510. Rescheduling more than 12 hours in advance incurs no fee.

6.2 Lateness Policy:
– If you are late, your session cannot be extended and will end at the scheduled time.
– If Emily is late, she will add additional time to your session or future sessions, at her discretion.

7. Refunds and Termination

7.1 No Refunds: All services are non-refundable and non-transferable under any circumstances. You waive any right to charge back payments with your payment processor.

7.2 Termination of Services: Emily may limit, suspend, or terminate your participation without refund if you:
– Become disruptive or difficult to work with.
– Fail to follow service guidelines.
– Engage in activities that negatively impact your session or other clients’ experiences.
– Impair the participation of others in group sessions or programs.

7.3 Client Actions: No refunds are provided if you engage in activities (e.g., non-compliance with guidance, undisclosed health changes) that negatively affect session outcomes. Emily may terminate the session and refuse future services.

8. Privacy and Confidentiality

8.1 Confidentiality: All medical information and session details are strictly confidential, adhering to professional ethics and applicable laws. See our Privacy Policy below for details.
8.2 Exceptions: Emily may disclose information without consent if required by law (e.g., if you indicate intent to harm yourself or others, or report harm to a minor).
8.3 Client Responsibility: Wellness advice is tailored to you and not suitable for others. Sharing this advice with third parties may result in legal action for copyright infringement and could endanger others’ well-being. You agree not to disclose confidential information shared by other participants in group sessions.

9. Intellectual Property

9.1 Ownership: All content on emschwarze.com, including text, graphics, logos, and program materials, is Emily Schwarze’s intellectual property, protected by copyright and trademark laws. Unauthorized reproduction, distribution, or use is prohibited.
9.2 Program Materials: Materials provided during services are Emily’s confidential and proprietary intellectual property, to be used only as authorized. Reproduction, distribution, or sale by anyone other than Emily is prohibited.
9.3 Client Obligations: You agree not to infringe on Emily’s or other participants’ intellectual property rights. Violations may result in injunctive relief.

10. Liability

10.1 Limits of Liability: To the extent permitted by law, Emily’s liability is limited to the price of the services purchased. Emily is not liable for:
– Losses or injuries due to your fault or failure to disclose health information.
– Actions of third parties unconnected to the services.
– Events beyond Emily’s control, even with reasonable care.
– Indirect, consequential, or incidental losses.

10.2 Client Responsibility: You are responsible for your actions and decisions regarding service guidance. Emily is not liable for outcomes from your choices or undisclosed conditions.
10.3 No Guarantees: Emily makes no claims or guarantees about treatment outcomes. Services are not intended to diagnose or treat specific health conditions; you remain responsible for your medical care.

11. Website Use

11.1 Agreement to Terms: By using emschwarze.com, you agree to these Terms and our Privacy Policy below.
11.2 Minors: The website and services are not intended for children under 18 without parental consent.
11.3 General Guidance: Website information is for educational purposes only and does not constitute medical or legal advice. Consult professionals before acting on website content.
11.4 Errors and Updates: Emily may correct website errors or omissions without liability. Content may change without notice, and you should review these Terms periodically.

12. Testimonials

12.1 Individual Results: Testimonials reflect individual experiences and are not typical results. Results vary, and Emily does not guarantee similar outcomes. See our Testimonials page for client stories.
12.2 No Medical Claims: Testimonials do not claim that services can diagnose, treat, cure, or prevent any disease. Such claims have not been clinically tested.
12.3 Social Media: Emily is not responsible for opinions or comments posted on social media platforms.

13. Additional Legal Provisions

13.1 Governing Law: These Terms are governed by the laws of Quintana Roo, Mexico. Disputes will be resolved in the courts of Playa del Carmen, Mexico.
13.2 Dispute Resolution: You agree to attempt good-faith negotiation before pursuing legal action. Mediation may be required before litigation, at Emily’s discretion.
13.3 Force Majeure: Emily is not liable for delays or failures due to events beyond her control (e.g., natural disasters, pandemics, government restrictions).
13.4 Severability: If any provision is invalid, the remaining provisions remain in effect.
13.5 Waiver: You waive any right to bring legal action against Emily, her heirs, or assigns related to services, except for claims of personal injury or fraudulent misrepresentation. This waiver is binding on you, your heirs, spouse, children, legal representatives, successors, and assigns.
13.6 Entire Agreement: These Terms, along with the Privacy Policy below, constitute the entire agreement, superseding prior agreements.

14. Communications

14.1 Contact: For questions or support, text Emily via WhatsApp at +52 984 1767 510. Responses are provided within 2 business days. Indicate “urgent” for priority matters.
14.2 Availability: Support is unavailable on weekends, public holidays, or during emergencies. Phone calls and emails may not receive responses; WhatsApp is preferred.

15. Modifications to Terms

15.1 Right to Amend: Emily may modify these Terms without notice. Updated Terms will be posted on emschwarze.com.
15.2 Your Responsibility: Review these Terms periodically. Continued use of services or the website after changes constitutes acceptance.

16. Acceptance of Terms

By booking or participating in any service, you confirm that you have read, understood, and agree to these Terms. You acknowledge your legal capacity to enter this agreement.

For questions, text Emily via WhatsApp at +52 984 1767 510. Thank you for choosing my holistic practice to support your wellness journey in Playa del Carmen!

Meta Description: Review the Terms and Conditions for massage therapy and naturopathic coaching agreements with Emily Schwarze in Playa del Carmen. Learn about our holistic services, payment policies, and client responsibilities for a safe, personalized wellness experience.