How do I book?
Please press “book an appointment” at the top of the home page on the
photo in turquoise. This will take you to my Calendar where you can choose
your length of session and best time. If a session time is not available, this
means I am already booked for that time. If a day is not available, this
means I am already booked for the whole day.
In the high season especially, wait time for an appointment may be a week, so you may want to book in advance.
In the high season especially, wait time for an appointment may be a week, so you may want to book in advance.
I made a booking, am I confirmed?
Upon booking, you should automatically and immediately be sent an email
confirmation of your booking time, day and location. If you do not receive
this, please check your junk mail as it may have been sent there. You will
also be sent another automatic reminder of your booking a few hours prior
to your appointment.
Where are you located?
Please view the map on the contact page. I am located in the centre of Playa Del Carmen, Mexico, within walking distance, four blocks from the glamorous Fifth Avenue. I am located in a safe area bustling with cafes, restaurants and shops.
Upon booking an appointment, you will be sent a confirmation email with the Google Maps location for your ease.
How and when do I pay?
Payment can be made after the session by cash (USD or MXN equivalent), PayPal (emilyschwarzemassage@gmail.com), or WISE.
A 5% processing fee must be charged for all PayPal transactions.
Do you give receipts for insurance companies?
No, I do not offer receipts since this service is not covered by medical insurance.
I don’t know which session I need. Which type do I book?
Don’t worry, I will take care of that. On the first visit, I will take your full
medical case history and analyze your posture to understand how I can best help you. I will customize the session according to your individual needs using a variety of techniques. I recommend booking 90 mins for the initial session if possible.
What is your cancellation policy? Why do you have it?
In order to make sure I offer the best service, I need to charge a cancellation fee of 50% of the session cost for no-shows or last minute cancellations. This is standard practice for most health professionals. This is written in the confirmation email you receive directly after booking a session. Payment can be made by PayPal at emilyschwarzemassage@gmail.com.
Please understand that when you book an appointment, that time is no longer available for others in need, who I must turn away.
I understand that flight times change and things come up. Please just let me know as soon as you can if something comes up for you. When I am not advised that you can’t come, or if you cancel within a short time frame, there are consequences for my business and for others. These include, having to turn away people who need help by having no availability, being unable to fill the spot at the last minute, and my business losing possible revenue.
I am a dedicated professional with two adolescents to support. My available working hours are limited. I hope you can understand the position I am in.
I understand that flight times change and things come up. Please just let me know as soon as you can if something comes up for you. When I am not advised that you can’t come, or if you cancel within a short time frame, there are consequences for my business and for others. These include, having to turn away people who need help by having no availability, being unable to fill the spot at the last minute, and my business losing possible revenue.
I am a dedicated professional with two adolescents to support. My available working hours are limited. I hope you can understand the position I am in.
Do you do Tantric/Sensual Massage Can you refer me to someone?
No. My training is in alternative medicine. I adhere to a strict code of ethics
whereby I maintain a safe, secure, professional environment so that my
clients and I both feel comfortable. There is no sexual innuendo in my
practice.
The services I offer are clearly listed on my website on the home page. No, I don’t know any tantric practitioners in this area that I can refer you to.
The services I offer are clearly listed on my website on the home page. No, I don’t know any tantric practitioners in this area that I can refer you to.
Do you do couples massages?
I cannot work with two people at the same time. I am an independent therapist and can only see one person at a time. I do, however, I work with countless couples who wait for their partner in my
comfortable waiting room or wander around town in the meantime.
Couples usually book sessions consecutively (one after the other), then head off to eat at one of the nearby restaurants.
Couples usually book sessions consecutively (one after the other), then head off to eat at one of the nearby restaurants.
I’d like to buy a gift. Do you have gift certificates available?
I most certainly do! I can provide them in paper form or digitally for same
day pick up.
Do you offer any packages?
Yes, I do! Please see my discounted packages page.
5 Sessions upfront, receive 15% off
10 Sessions upfront, receive 20% off
Conditions apply. Ask for details.
Please keep in mind that Credit card or PayPal transactions incur a 5% processing fee.
5 Sessions upfront, receive 15% off
10 Sessions upfront, receive 20% off
Conditions apply. Ask for details.
Please keep in mind that Credit card or PayPal transactions incur a 5% processing fee.
Do you do home visits?
I have a private studio located in the centre of Playa Del Carmen where I can see clients comfortably. I can travel for larger groups of three or more people. I need to add an additional travel fee per session depending on location proximity to cover travel time and in-house service.
Fees are as follows:
- Playa Del Carmen add $35USD per session.
- Puerto Aventuras or Puerto Morelos add $50USD per session.
- Tulum or Cancun add $75USD per session.
We have a large group coming to Playa for a vacation and have a limited amount of free time. Are you able to see all of us in 4hrs?
Yes, I will pick my favorite, most talented therapists of Playa Del Carmen to bring with me and work alongside. We can come to you and provide the best service in the most efficient amount of time.
Please WhatsApp me on the number on my contact page to communicate with me about setting this up.
Please WhatsApp me on the number on my contact page to communicate with me about setting this up.
Do you give 30 minute massages?
No, I offer 60, 90, 120 minute sessions.
Do you take walk-in’s?
No, you must make a prior booking online or through WhatsApp. This is to
prevent interrupting other sessions while I am working. I appreciate your
consideration.
What is the best way to contact you if I have a question about my condition?
Please send me a WhatsApp message and I will get back to you as soon as
I can. When I am with a client, I can’t answer the phone.
Can you travel to me to work on me/my retreat group?
Yes, I can do personalized therapeutic trips overseas for an additional cost.
Airfare and accommodation must be covered.
Please inquire through the form at the contact page.
Airfare and accommodation must be covered.
Please inquire through the form at the contact page.
Is my information confidential?
Absolutely! I abide by a strict code of ethics and laws whereby all medical information provided and anything that happens during a session is strictly confidential and stays within the treatment room.
Do you work with kids?
Yes, I work with minors with permission from a parent or legal guardian who will need to sign a minor release form.
What products do you use?
I source the purest, highest quality, all natural products to work with.
I use pure organic raw karite/shea butter for myofascial work as this is not slippery and allows grip for deeper myofascial work.
I use organic coconut oil on rare occasions if more glide is necessary.
I put a drop of high quality essential oils from the Swiss alps on the chest of my clients to open the airways.
High quality pure essential oils may be diffused in the room during a session. Care is taken, for example, in the case of pregnant women where many oils are contraindicated. Please let me know if you have any allergies or aversions to any of the above.
High quality pure essential oils may be diffused in the room during a session. Care is taken, for example, in the case of pregnant women where many oils are contraindicated. Please let me know if you have any allergies or aversions to any of the above.
Are there any conditions where I can’t receive bodywork?
Yes, certain areas are to be avoided or caution used with the following
conditions:
- Varicose veins
- Acute injuries – bone fractures. Wait 6 wks to 3 mths for full healing. Sprains/strains within the first few days (72hrs) of an incident. Use first aid, R.I.C.E (rest, ice, compress, elevate)on the injured area. Massage can safely be used after this initial stage to promote healing, speed up recovery time and limit scar tissue formation.
- Open wounds. We need to wait until the skin has healed. Massage can be effective to reduce scar tissue formation.
- Skin infections. I can’t work over fungal or bacterial infections, boils, warts or cysts. We don’t want to spread the infection. I would need to wear gloves and I prefer not to work this way. Please take care of this before coming in.
- Areas with sensation loss. Within reason e.g. diabetes
- DVT (Deep Vein Thrombosis), blood clots or risk of blood clots i.e after surgery, atherosclerosis, arteriosclerosis, embolism, thrombus, phlebitis, hemophiliacs, hemangioma, high blood pressure (deep bodywork raises blood pressure).
- Tumors/Cancer, Leukemia, Hodgkin’s Disease. Clients undergoing chemotherapy/radiation must bring a letter of permission from their physician.
- Contagious conditions. Colds, flu’s, fevers, cold sores, ringworm, and athlete’s foot need to be taken care of before coming in to prevent spreading. If the immune system is fighting the beginning stages of a flu, and massage is received, this can flush the infection throughout the body increasing severity of the symptoms.
Please let me know and we can easily reschedule you for a later time when
you can benefit from the session.
- Autoimmune diseases e.g. Lupus, Rheumatoid Arthritis, Scleroderma, Ankylosing Spondylitis. Pressure on inflamed tissues can be aggravating. Caution must be taken.
- Bipolar disorder. Psychosis. Deep massage work may exacerbate severity of symptoms and is not recommended.
- Serious cases of Cerebral Palsy
- Epileptics. We need to avoid hyperventilation or high levels of sympathetic arousal (painful work)
- Implanted stents. IUD’s.
- Pain medication. Please refrain from taking pain medication prior to the session as this can reduce sensation needed for important feedback during our session.
- Excessive margaritas. This can reduce sensation, as above, leading to a greater possibility of tissue damage.
- Recent scar tissue. We must wait at least 6 weeks until scarring is complete before applying deep work.
- Connective tissue disease. No deep work in Osteomyelitis, Lupus, Scleroderma.
- Pregnancy. Massage can safely be applied during all stages of labor. However caution is to be taken during the first three months especially around the pelvis, abdomen, adductors. There are specific acupressure points that must be avoided during pregnancy as they can stimulate labor. These points may be stimulated later in the pregnancy to hasten delayed
labor.
Please WhatsApp me on the number on my contact page to communicate with me if you have any questions or doubts.